Frequently Asked Questions
Getting Around and About
Can you assist with flights or ferries?
Yes, we are able to book flights and ferries from the UK through an ATOL and ABTA bonded travel agent.
Do you offer a shuttle service / airport transfers?
No, however, our reception team will be pleased to book a taxi on your behalf. We recommend that bookings are made well in advance, especially when required early in the morning or when travelling to and from St. Peter Port in the evening. Many independent taxi firms operate in Guernsey, the largest of which is Island Taxis, who can be contacted 24 hours a day on +44 (0)1481 700500.
How can I get from the airport to Cobo Bay Hotel?
A taxi should take approximately 15 minutes and cost around £15 - £20. If you would like us to arrange a transfer from the airport on your behalf then please contact our reception team with your flight details.
Alternatively, it is possible to catch a bus (route 91) to Cobo, which travels around the coast, stopping roughly 150m away from the hotel. This service runs once an hour during the day and will take approximately 30 minutes, costing just £1.60 per person.
How can I get from the harbour to Cobo Bay Hotel?
The quickest and simplest way of reaching Cobo Bay Hotel is by taxi, which should take no longer than 15 minutes and will cost around £15. Alternatively, you can walk around 500m and catch a bus (route 41 or 42) to Cobo, which will stop around 150m away from the hotel. These services run up to four times an hour and will take up to 30 minutes, costing just £1.60 per person.
Should you arrive with your own car on the ferry or hire one upon arrival then click here for directions on Google Maps
Is public transport available near Cobo Bay Hotel?
There is a regular bus service to St. Peter Port available from Cobo throughout the day, including scenic routes along the coastline and through the countryside, passing by the airport. Ticket prices are very reasonable and should you need to catch more than one bus to reach your destination, your ticket can be exchanged for a "transfer ticket", whilst discounted multi-journey tickets can be purchased from the main bus terminus in St. Peter Port.
Although Guernsey's bus service is extensive and affordable, it does not operate after 21.00 on weekdays and we therefore recommend that guests wishing to explore more of the island or go out in the evenings hire a car to provide a greater level of flexibility.
Our reception team will be pleased to provide you with route maps, timetables and directions to the nearest bus stop, or alternatively, visit: www.buses.gg
How much does a taxi to or from St. Peter Port cost?
Approximately £15, although this figure may increase during peak times and on public holidays.
Is it possible to hire a bicycle?
Yes, simply provide us with your height and preferred bicycle type, which can be delivered to the hotel within a few hours. The cost of the hire will be added to your room account and is payable upon departure.
Do you recommend hiring a car?
Yes, and we are pleased to offer preferential rates with Europcar. Vehicles can be collected from the airport or harbour, or delivered to the hotel during your stay.
Please note we have limited on-site car parking facilities. There are however public car parks within approximately 3 minutes walking distance either side of the hotel.
Is it possible to book excursions at reception?
Our reception team will be happy to advise and assist with a variety of trips and excursions to explore our island's natural beauty and rich heritage, including day trips to neighbouring islands Herm and Sark.
Are there any shops nearby?
Yes, there are a couple of small shops, a pharmacy and mini-supermarket within a few hundred metres of the hotel.
Accommodation, Services and Amenities
Is car parking available?
A limited number of parking spaces are available on-site, some of which are reserved for disabled guests and those with impaired mobility. Our reception team will be happy to advise you of suitable parking locations nearby the hotel. Please note that the large car park which borders the hotel may only be used by patrons of The Rockmount. Vehicles parked illegally can be fined, as denoted by their "Terre A L'Amende" signs.
What time can I check in to my room?
You may check-in any time between 14.00 and 22.00. Please note that reception is not manned 24 hours and therefore it may not be possible to check-in after this time. If you would like to check-in before 14.00 then please notify us in advance so that we may endeavour to prepare your room earlier, however, this may not be possible. At the very least, we can store your luggage whilst you enjoy a coffee or head off to explore Guernsey.
What time must I check out by?
We kindly request that you vacate your room by 10:30 on the morning of your departure. Guests leaving before 07:30 are required to settle their account by 21:00 the evening prior to departure. Should you prefer a later check-out then you may request this at reception and we will endeavour to accommodate your request, however, it may not be possible. Luggage storage facilities are available until your departure.
Is it possible to store our luggage somewhere?
Yes, you may store items at reception, providing they are suitably labelled.
Is WiFi available?
Yes, free WiFi is available throughout the hotel.
Is breakfast included in my rate?
Yes, all of our rates include our award-winning breakfasts which offer a choice of a continental buffet or a full English, freshly cooked to order.
What time is breakfast served?
Breakfast is served in our restaurant from 07:30 until 10:00.
Do you have any leisure facilities?
Unfortunately, we do not have such facilities. Our health suite has been removed to make way for other renovations.
Are all of your rooms fitted with a walk-in shower?
More than half of our en-suite bedrooms are fitted with a walk-in shower, whilst the rest have a bath with shower. Should you require a walk-in shower then please specify this at the time of booking and we will endeavour to accommodate your request. Please scroll down for further information regarding our facilities for disabled guests and those with restricted mobility.
Can I request a room with a bath?
Yes, please specify your preference at the time of booking and we will endeavour to accommodate your request, however, it may not always be possible.
Can I request a particular room?
We will always endeavour to allocate guests their preferred room though unfortunately this is not always possible.
Do you provide tea and coffee making facilities in the bedrooms?
Yes, all of our rooms are equipped with a kettle and supplied with a wide range of teas, coffee and hot chocolate as well as biscuits.
Do you provide fridges in your bedrooms?
No, but it is possible to rent one from reception for £5 per day.
Do your bedrooms have Sky TV channels?
No, though we do offer all available Freeview channels.
Do you offer laundry / dry cleaning services?
Yes, items must be handed in to reception by 08.00, accompanied by a completed laundry ticket, to be collected by a local company. The cost of the service will be charged to your room, and your items will be returned the following day (Monday - Friday). Please note that we cannot be held responsible for any loss or damage to your property.
Is smoking permitted anywhere in the hotel?
Cobo Bay Hotel is strictly non-smoking. Failure to comply will result in a minimum £250 cleaning fee being charged to your account.
Are guests allowed to smoke on their balcony?
Whilst we cannot stop guests from smoking on their balcony, we kindly request they are mindful of their fellow guests.
Do you allow pets?
Unfortunately, we do not allow pets, however, we do accept seeing and hearing dogs.
Can you provide a babysitter?
No, unfortunately due to child protection legislation this is not a service we are able to assist with.
Do you have a swimming pool?
No, unfortunately we do not provide these facilities. The farmhouse pool is no longer accessible to Cobo Bay Hotel guests.
Do you have a garden?
No, but guests are able to sit at the front of the hotel and enjoy the view.
Do you provide beach towels?
Yes, beach towels are available from reception upon receipt of a £5 deposit.
Is it possible to rent sunbeds or parasols on the beach?
No, this service is not provided on Cobo beach.
Is it possible to order newspapers?
Yes, you can order any newspapers you would like by 20.00 the evening beforehand and they will be delivered to your room around 09.30, although unfortunately there are occasional delays. Newspapers will be charged to your account when ordered, unless you present a voucher to Reception in advance.
Can you provide non-allergenic bedding?
Yes, please specify at the time of booking if you require hypoallergenic bedding.
What toiletries do you provide in your bedrooms?
Guests are supplied with soap, shampoo and body wash.
What size are your beds?
Our single/twin beds are 3ft 6in wide x 6ft 3in long. All of our double beds are all at least king-size, except the 4-poster bed in our Superior Double Room with Seaviews and Balcony, which has a 5ft mattress.
Do you offer guests a choice of pillows?
No, but please inform us if you require a hypo-allergenic or orthopaedic pillow.
Is it possible to stay on a half board basis?
No, although we do occasionally offer one-night dine and stay offers in the shoulder months
Drinks and Dining
Do I have to be a resident to dine at Cobo Bay Hotel?
No, we are open to everyone from 07:30am every day.
Is there a dress code?
Smart casual attire is requested when using The Chesterfield Lounge and Restaurant in the evenings.
What time does the bar open and close?
The Chesterfield Lounge Bar is open daily from 10.30 and usually closes between 23.00 and 01.00. The Beach Terrace offers a secluded outdoor bar which opens from 10.00, season and weather permitting.
What happens in case of bad weather if I book a table on The Beach Terrace?
If the weather does not permit al fresco dining then we will endeavour to accommodate your table inside, however, we cannot always guarantee that this will be possible. If the weather forecast is unfavourable then please contact us in advance to discuss available options.
Do you serve bar meals?
No, but our "all-day casual dining menu" includes a selection of burgers, sandwiches and ciabattas.
Do I have to book a table for lunch or dinner?
Advanced bookings are recommended to avoid disappointment, especially on warm summer evenings and weekends during the Christmas Party season. Please note that tables are not automatically reserved or prioritised for hotel residents.
Is smoking permitted on The Beach Terrace?
Guests are permitted to smoke by the outdoor bar and on the gravel area at the front of Cobo Bay Hotel, though the sheltered decking area is strictly non-smoking.
Can you cater for special dietary requirements?
Yes, we can easily cater for guests with intolerances to gluten and lactose as well as other common allergies, though should you have more acute requirements then please contact us in advance so that we may endeavour to cater for your needs.
Do you cater for vegans / vegetarians?
Yes, our menus always offer a good choice of vegan and vegetarian dishes, whilst other items on our menu can be served meat-free.
Do you offer packed lunches or picnics?
Yes, simply contact reception to place an order but please provide plenty of notice. Please ensure that the food is kept at a suitable temperature and eaten within a reasonable time of being produced. We cannot be held responsible for any sickness as a result of food being stored incorrectly by guests.
Do you provide baby changing facilities?
Unfortunately we cannot provide these facilities.
Do you show live sport on TV in the bar?
Unfortunately we do not have Sky or BT Sport, but can show sports on free-to-air, including football, rugby and tennis.
Are there any other bars and restaurants nearby?
Yes, there is a popular bar and restaurant next door as well a fish and chip shop, beach kiosk and tea room all in close proximity. More dining options are available further along the coast at Vazon and Grandes Rocques.
Accessibility for Disabled and Mobility Impaired Guests
Are you able to accommodate disabled guests in the bar and restaurant?
Yes, there is a ramp at the main entrance and the whole ground floor, including our restaurant, bar and reception, are on one level.
Do you have disabled parking spaces?
Yes, we are able to reserve spaces outside the hotel entrance.
Is there a lift in the hotel?
Yes, there is lift access to all floors.
Do you have disabled-friendly rooms?
Yes, some rooms have extra-wide doors to allow wheelchair access and a shower with grab rails, whilst one room (201) has a wheelchair-accessible shower with extra grab-rails, a disabled toilet and an alarm in case of emergency. This room also has a private balcony with seaviews although there is a small ledge from the room on to the balcony.
Do you have disabled public toilets?
No, though grab-rails are available.
Can I bring a mobility scooter?
Yes, however, they are too large for our lift and must therefore be left on the ground floor.
Can you provide a shower stool?
Yes, we do have one available so if this is something you require then please request it prior to arrival
Booking Amendments and Cancellations
I need to amend or cancel my reservation. What should I do?
If you made your reservation through a third party then you must contact the company or travel agent with whom you booked. If you made your booking directly with Cobo Bay Hotel via phone, email or through our website and need to cancel, postpone or cut short your stay then please contact us as soon as possible, though you will most likely incur a cancellation fee in accordance with the terms and conditions applicable to your booking.
Miscellaneous
Is the road outside the hotel busy / noisy?
There is a two-way road between Cobo Bay Hotel and the beach which can be busy during peak times, but a 25mph speed limit is in place and there are speed bumps positioned to the north and south of the hotel.
What payment methods do you accept?
As well as cash, we are pleased to accept all major credit and debit cards, including American Express, though we regret that we cannot accept cheques or authorise credit card transactions under the value of £30.
